Shipping Policy — Nature Elixirs Pure Himalayan Shilajit Resin 30g

This Shipping Policy outlines how Nature Elixirs Ltd processes, ships, and delivers all orders of our Pure Himalayan Shilajit Resin, sourced from the high altitudes of 18,000+ ft in the Himalayas.
We aim for fast, safe, and trackable delivery for every customer.

Order Processing Time

We aim to process all orders as quickly as possible.

• Orders are processed within 1 business day.
• Orders placed before 2:00 PM (UK time) are usually processed the same business day.
• Orders placed after 2:00 PM will be processed on the next business day.
• Orders placed on Friday after 2:00 PM, weekends, or UK public holidays will be processed on the next business day (usually Monday).
• Once your order has been dispatched, you’ll receive a confirmation email containing your invoice and tracking information so you can follow your delivery.
• Delivery usually takes 1–2 business days after dispatch. However, delivery times may vary slightly depending on your location, courier schedules, weather, or other unforeseen circumstances.
• From the time you place your order until it arrives at your doorstep, you can generally expect delivery within 2–5 business days.

Shipping Methods

United Kingdom & Northern Ireland

• Shipped via Royal Mail Tracked services
• Delivery Window: 2–5 business days
• Shipping Fee: Standard charges for all orders

European Union

• Shipped via Royal Mail International Tracked
• Delivery Window: 2–5 business days
• Additional shipping fees apply based on country and weight

All shipments are fully trackable from dispatch to delivery.

Tracking Your Order

After your parcel leaves our warehouse, you can track your delivery through:

• The tracking link emailed to you
• The Order Tracking page on our website

Simply enter your order number and email address.

Customs, Duties & Import Taxes (EU Customers)

EU customers may be required to pay customs or import VAT depending on local rules.
Nature Elixirs LTD is not responsible for any additional charges or delays caused by customs processing.

Incorrect Address or Failed Delivery

Please ensure your shipping address is entered correctly during checkout.
If a parcel is returned due to:

• incorrect address
• missed delivery attempts
• unclaimed parcel

You will be responsible for any re-shipping fees.

Lost, Stolen, or Damaged Packages

If your package is lost or arrives damaged:

1. Contact us immediately at info@natureelixirs.com
2. Provide your full name, order number, and photos (if damaged)
3. Our team will assist you with the next steps

We always work to ensure you receive your Pure Himalayan Shilajit Resin in perfect condition.

Changes to This Shipping Policy

Nature Elixirs LTD reserves the right to update or modify this policy at any time to improve service quality and delivery reliability.